Worklink

Project Overview

| Clickable Prototype

| What's NYUWorklink?

NYUWorkLink is a software system(over 50,000 users) that will allow members of the NYU community to submit work requests for which work is performed by Operations workgroups such as HVAC, Plumbing, Facilities, and Public Safety.

| Three faces of the NYUWorkLink:

WorkLink Client: a web app for clients to submit and track work requests;
WorkLink Admin: a web app for administrators to track work requests, approvals, invoicing, and other tasks;
WorkLink Shop: an iPad app for field personnel to assign and complete work orders.

*The system is currently in the design phase and will be rolled out with both web and mobile interfaces.

Problem Statement

| How Might We ...?

How might we redesign the WorkLink Client section to make the user flow more reasonable, the interface more concise and beautiful, and make the design conform to the latest material design standards?

Design Process

Old Version Analysis

Function Map

Journey Map

Main Features Redesign

| #1 Redesign the Dashboard

| #2 Design the Follow-up Questions

| #3 Redesign the Work Category Page

ADA Analysis

When we designed the system, we considered accessibility and confirmed that all color passed WCAG 2.1(Web Content Accessibility Guidelines) standards.